White Shark Media has Developed a Recurring Plan for Adding Success
Advertising on the Internet with SEM and SEO is the way to advertise your business, and in this rapidly expanding market, White Shark Media Complaints team has risen to the top, One reason is because the founders are not managing the company like other ad companies. They began White Shark Media in Miami, Florida in 2012 with a new attitude and work ethic for their company. They would learn from their mistakes by taking customer complaints to improve their company.
In 2011, three talented Danish founded White Shark Media: Gary Garth, who became CEO, Alexander Nygart, and Andrew Lolt. They decided to change the process of the company by handling complaints in a new way, and White Shark Media is growing exponentially. The White Shark team discovered that by handling the concerns of their clients with positive actions, they would improve the company as a whole. Read more: White Shark Media Reviews: Testimonials & Case Studies from Clients
To succeed in online Adwords advertising and marketing, it requires a creative and innovative company. White Shark Media has become a member of Google Adwords in only five years. They developed a plan to excel; they made customer service a priority, and committed to listen carefully to their client’s suggestions and complaints.
Turning negatives into positives was the answer, instead of “filing” complaints in the trash, is the goal of the White Shark team. They go above and beyond to satisfy their clients, which improves the company. Here is an example.
This complaint was that the client required more communication with their contact person, and they were also frustrated when calling in because they had to go through a receptionist.
According to Shopify and Disqus, White Shark found an excellent solution to these problems. To open the lines of communication between White Shark and the client, they provided every client with a GoToMeeting session with their contact person once a month or more if needed.
To address the second issue, the White Shark team assigned every contact person and supervisor an extension number, so they could be contacted directly. These two improvements have made a significant difference for the clients. Consequently, both parties, White Shark and the clients, found a more convenient method of handling everyday business. Everyone is content, and this was a win-win situation that was the result of a handling a complaint.
The difference is the perspective that the White Shark founders have acquired. They believe they are offering a service, not a SEM product, so they plan on continually improving their service.